Support

We read everything that arrives.

The quickest way to get help is to write to support@darktactics.app with your device model, the version shown in the game’s Settings screen, and what you were doing when it went wrong. A screenshot usually saves a round trip.

The other device does not appear in the lobby

Both devices must be on the same Wi-Fi network. Mobile data will not do, and neither will two different networks in the same building.
Some routers block devices from seeing each other (“AP isolation” or “client isolation”). If that is on, discovery cannot work — turn it off, or use a relay.
On iOS, the game needs permission to find devices on the local network. If you declined it, turn it back on in Settings → Dark Tactics → Local Network.
Discovery is best-effort. If nothing is listed, you can still type a relay address by hand and both players connect through that.

I bought advert removal and the adverts came back

Purchases follow your store account, not the device. Reinstalling or switching phones needs a restore — open the game’s Settings and use the restore option while signed in to the same Google or Apple account you bought with. If that does not work, send us the store receipt and we will sort it out.

I lost my progress

Progress is saved on the device and nowhere else, which is why the game needs no account — and why uninstalling really does erase it. There is no copy on our side to restore from. If progress vanished without an uninstall, that is a bug and we want to hear about it.

Reporting a bug

Useful things to include, roughly in order of how much they help:

What you expected, and what happened instead.
The chapter or map name, and which units were involved.
Whether it happens every time or happened once.
Device, operating system version, and the game’s version.

Feature requests